The WHS Ltd process

You have something in your home or premises that needs fixing.

It may be useful to take some pictures to show what needs doing.

You call Wimbledon Handyman Services Ltd on :07737 367 619

or hit the ServiceM8 icon anywhere on the website & fill in the request form.

An estimate for the job will be emailed to you.

Should you decide to except the quotation using the link provided at the bottom of the correspondence, we shall then contact you to arrange a time slot for the work to be carried out.

Please note: On excepting the "Quotation" you are also excepting our "Terms & Conditions" which is a legal obligation & a binding contract between both parties which will cover both parties for Insurance cover & Indemnity. Please take time to read the "Terms & Conditions" page before accepting & approving Quotations & Estimates.

We will take payment card details to confirm the booking, but you can pay with a different card if you wish.

If your job is large or complex, we will appoint one of our handymen, electricians or plumbers to visit you and prepare a quote.

If your job is more simple, we will book a time for one of our tradesmen to come round and carry out the job.

Our schedulers will estimate how long a visit you will need from the information you give and book a slot accordingly.

We typically allow a one hour window for their arrival time.

The tradesman will arrive and show you his I.D.

He will always reassess the job on arrival to see if more time will be required than originally estimated.

When he begins the job, he shall start the job timer on the Service M8 App.

When the work is complete, the tradesman will show you a job ticket on a mobile device using the Service M8 App telling you what he has done with a detailed breakdown of the cost, which he will ask you to sign.

He will take card payment using the Contactless SumUp Card Payment device before he leaves and a receipt will automatically be emailed to you.

In the unlikely event that the work is substandard, call us back and we will arrange for it to be remedied at no charge.

You will be charged for each half hour you use, subject to a minimum of 1/2 an hour for handymen and 1 hour for plumbers, electricians and for early bird visits.

 

We hope you become a happy customer.